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Rasuna Support

Practical help for importing media, recording voiceovers, editing drafts, exporting files, and resolving connection issues.

Support information updated: September 16, 2026

Quick checks

Restart the app

Close Rasuna, reopen it, and retry the action. This can restore a stopped media or web process.

Check free storage

Video drafts and exports can be large. Free device storage before importing, recording, or rendering.

Check connectivity

Sign-in and connected web content require a working internet connection. Native editing remains device-based.

Update software

Use the latest available Rasuna version and a current iOS release supported by your device.

Camera, microphone, and photo access

Open iOS Settings > Rasuna to review permissions.

  • Enable Camera to capture a video source.
  • Enable Microphone to record voiceovers and audio with captured video.
  • Enable Photos to select source media and allow add access to save exports.
  • Tracking permission is optional and affects attribution measurement, not native editing tools.

Media and exports

A video will not import

Confirm that the item is fully downloaded to the device, uses a format supported by iOS, and is not protected by another service. Try a shorter local video to isolate format or storage issues.

Audio extraction is unavailable

The selected video must contain an audio track. Silent videos cannot produce an extracted audio file.

An export fails or takes too long

Keep Rasuna open, confirm adequate free storage, and retry with a shorter selection. Large, high-resolution, or damaged source files may require more time or may not be compatible.

Saving or sharing does not work

Check photo-library add permission for saving. Sharing depends on compatible apps installed on the device and the iOS share sheet.

Drafts, history, and local storage

Rasuna stores native-workspace drafts, exports, thumbnails, profile details, and presets locally. Keep backups of important exported files before deleting the app or purging account data.

  • Deleting a history item removes its associated local media and thumbnail.
  • Exporting a video draft may replace the draft with an archive record.
  • The purge control removes native-workspace history, drafts, profile data, and presets from the app's local storage.

Sign-in or web page problems

If sign-in, the main web experience, Terms, or Privacy pages do not load:

  1. Switch between Wi-Fi and cellular data.
  2. Disable a VPN, content filter, or private relay temporarily and retry.
  3. Confirm that the device date and time are set automatically.
  4. Restart Rasuna. If the issue continues, record the time and the page that failed.

Logout and account controls

Disconnect Session clears the local Worker session and returns to sign-in. Purge Account also removes local native-workspace data. For connected account or upstream record requests, use the developer contact method described below.

Get help

For support, account, legal, or privacy questions, email yinzeee779@126.com.

When requesting help, include the Rasuna version, iOS version, device model, the action you attempted, and any visible error. Do not send personal videos, audio, advertising identifiers, installation identifiers, session tokens, or passwords unless an authorized support representative specifically explains why they are required.

For information-handling questions, review the Privacy Policy. For usage rules, review the Terms of Use.